Last Updated: 27 October 2026
ZIVRO WATCHES (“we,” “our,” or “us”) operates this online store and website, including the information, content, features, products, and services provided through our store (collectively, the “Services”). Our store is powered by Shopify, which helps us provide these Services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected and used as described here.
If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.
“Personal information” means information that identifies you or can reasonably be associated with you. Depending on how you use our Services and applicable law, we may collect the following categories of information:
Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Payment Information: Payment method, payment confirmations, transaction details, and other information needed to process your purchase. Payment information may be processed by our payment providers.
Account Information: Your account username, password, preferences, and settings, if you create an account.
Order Information: Products you view, add to your cart, purchase, return, exchange, or cancel, along with relevant transaction history.
Communications: Information you provide when contacting our customer support team, submitting questions, or communicating with us.
Device Information: Information about your browser, device, IP address, network connection, and related identifiers.
Usage Information: Information about how you browse and interact with our website, including pages viewed and interactions with our Services.
We may collect personal information through the following sources:
Directly from you: When you place an order, create an account, complete a form, subscribe to marketing communications, or contact us.
Automatically: Through cookies, similar technologies, and information collected by your browser or device when you visit our website.
From service providers: From companies that help us operate our store, process payments, provide customer support, or deliver orders.
From other third parties: Where permitted by applicable law and relevant privacy notices.
We may use your personal information for the following purposes:
Order Processing and Fulfillment: To process payments, confirm orders, deliver products, provide order updates, and handle returns, exchanges, or cancellations.
Customer Support: To answer questions, resolve problems, and communicate with you about your purchases.
Store Improvement: To understand how customers use our website and improve our products, Services, and shopping experience.
Account Management: To create and maintain customer accounts and manage your preferences.
Marketing and Promotions: Where permitted by law and your preferences, to send promotional emails or other marketing communications about products, offers, and updates.
Security and Fraud Prevention: To protect our store, verify transactions when appropriate, identify suspicious activity, and prevent fraud or misuse.
Legal Compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.
You may unsubscribe from promotional emails using the unsubscribe link included in those messages. We may still send essential communications concerning your orders, account, or transactions.
We may disclose personal information to third parties when necessary for legitimate business purposes, including:
Shopify and Service Providers: Companies that support our website hosting, payment processing, order fulfillment, shipping, analytics, customer service, and other business operations.
Marketing Partners: Advertising or marketing providers, where applicable and permitted by law.
Shipping and Delivery Providers: To deliver your orders and provide relevant shipment updates.
Business Affiliates: Where necessary for business operations and permitted by applicable law.
Legal and Regulatory Authorities: When disclosure is required by law, legal process, or to protect our rights, customers, and Services.
Business Transactions: In connection with a proposed or completed merger, sale, restructuring, or transfer of business assets.
With Your Consent: When you request or authorize us to share information for a particular purpose.
Third parties receiving your information may process it under their own privacy policies and applicable legal obligations.
Where required by applicable privacy laws, you may have the right to opt out of certain disclosures or uses of personal information for targeted advertising. Any available opt-out options will be provided through our website or as required by law.
Our online store is hosted by Shopify. Shopify processes certain personal information relating to your access to and use of our store to provide and improve its services.
Information you submit through our store may be processed by Shopify and shared with service providers as necessary to operate the store, process transactions, and fulfill orders. Some providers may process information in countries other than the country where you live.
Shopify may also process information under its own privacy policies and terms. To learn more about Shopify's handling of personal information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You can also visit Shopify's privacy portal for information about available privacy rights:
https://privacy.shopify.com/en
Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website traffic, improve functionality, and support relevant advertising where applicable.
You may be able to control cookies through your browser settings or through any cookie preference tools available on our website. Disabling certain cookies may affect the functionality of some parts of our store.
Our Services may contain links to websites, applications, or services operated by third parties.
If you visit a website that we do not own or control, please review its privacy policy and terms. ZIVRO WATCHES is not responsible for the privacy practices, security, content, or accuracy of third-party websites.
Providing a link to another website does not necessarily mean that we endorse that website or its operator.
Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited.
If you believe a child has provided us with personal information inappropriately, please contact us using the contact information below so that we can review the matter and take appropriate action.
We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
The retention period depends on the type of information and the purpose for which it was collected.
Depending on where you live and applicable law, you may have certain rights concerning your personal information, including:
Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Portability: Request a copy of certain personal information in a portable format, where applicable.
Marketing Preferences: Unsubscribe from promotional emails using the link provided in those messages.
Targeted Advertising and Data Sharing: Opt out of certain processing or disclosures where required or permitted by applicable law.
These rights are not absolute and may be subject to verification, exceptions, or limitations under applicable law.
To exercise an applicable privacy right, contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
If you are located in the United Kingdom or European Economic Area, you may also have additional rights, including the right to object to certain processing and to request restriction of processing. Where processing is based on consent, you may have the right to withdraw that consent.
We will handle eligible requests in accordance with applicable law.
Your personal information may be stored or processed in countries other than the country where you live, depending on the location of Shopify and our service providers.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.
When we make changes, we will update the “Last Updated” date at the top of this page and provide any additional notice required by applicable law.
We encourage you to review this page periodically to stay informed about our privacy practices.
$0.00 AUD