Shipping policy


Last Updated: 26 October 2026

At ZIVRO WATCHES, we are committed to delivering your orders with clarity, reliability, and transparency. This Shipping Policy explains our order processing timelines, estimated delivery times, shipping fees, tracking procedures, and important conditions relating to domestic and international shipping.

1. Order Processing Time

Orders are processed within up to 3 business days after payment confirmation.

Order processing includes:

  • Order verification.

  • Quality control.

  • Packaging and dispatch preparation.

Orders are generally not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, including seasonal promotions and holidays, processing may take the full 3 business days.

2. Shipping Time and Delivery Estimates

After processing, orders are shipped according to the following estimated timeframes:

  • Standard Shipping: 7–15 business days.

  • Priority or Express Shipping: Delivery times may vary by destination and availability.

Important Notes:

  • Delivery times are estimates and are not guaranteed.

  • Estimated delivery times do not include customs clearance delays.

  • Customs inspections, port congestion, or local courier issues may cause additional delays of approximately 5–7 business days.

  • In rare circumstances, international deliveries may take up to 35 days to arrive.

Delivery delays are assessed on a case-by-case basis. Any applicable refund or replacement rights will be handled in accordance with our Refund & Return Policy and applicable law.

3. Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

  • Destination country or region.

  • Shipping method selected.

  • Order weight and value, where applicable.

Any available free-shipping promotions will be displayed on our website or at checkout.

Shipping fees are generally non-refundable, except where a refund is required by applicable law or the shipping issue results from an error on our part.

4. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number, where tracking is available.

Please allow 3–5 business days after dispatch for tracking information to become available or update, particularly for international shipments.

If you do not receive tracking information within 5 business days of dispatch, please contact our customer support team.

Email: [Insert Official Customer Support Email]

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country and its regulations.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fees. Customers are responsible for applicable import charges where permitted by law.

ZIVRO WATCHES cannot guarantee that customs authorities will release a shipment by a particular date. We also cannot misdeclare shipment contents or values or interfere with customs procedures.

Failure to pay applicable customs charges may result in a delayed, returned, or held shipment. Any resulting refund or reshipping request will be assessed under our applicable policies and local law.

6. Delayed, Lost, or Damaged Shipments

Delayed Shipments

Delays may occur because of:

  • Customs clearance.

  • Carrier congestion.

  • Severe weather conditions.

  • International logistics disruptions.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, contact us with your order number so we can investigate.

The maximum delivery estimate of 35 days for certain international shipments is not a blanket exclusion of refund or replacement rights. Any remedy will depend on the circumstances and applicable law.

Lost Shipments

If a shipment is confirmed as lost following an investigation with the carrier, we will review the case and arrange an appropriate replacement or refund in accordance with our Refund & Return Policy and applicable law.

Damaged Items

If your watch arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, and provide:

  • Your order number.

  • Clear photographs of the damaged watch.

  • Photographs of the packaging, where available.

We will review the information and help resolve the issue. Reporting periods will not limit any rights you have under applicable consumer protection law.

7. Incorrect or Incomplete Shipping Information

Customers should check that their shipping details are accurate and complete before submitting an order.

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or returned shipments.

If you notice an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a shipment is returned because of incorrect address information, we will review the available options with you. Additional shipping charges may apply where permitted by law and where the circumstances justify them.

8. Undeliverable or Unclaimed Orders

If an order is refused, unclaimed, or returned by the carrier, please contact our support team to discuss the available options.

Depending on the circumstances, we may arrange redelivery or review refund eligibility in accordance with our Refund & Return Policy and applicable law.

Refunds for shipments held, returned, or abandoned by customs authorities will be assessed individually. Any applicable statutory rights remain unaffected.

9. International Shipping Disclaimer

Shipping availability, delivery times, tracking updates, and customs procedures may vary by destination.

By placing an international order, customers acknowledge that shipments may be subject to customs inspections and delays. Nothing in this section removes any mandatory consumer rights or remedies available under applicable law.

10. Contact Information

For shipping questions, tracking assistance, or delivery concerns, contact ZIVRO WATCHES:

Store: ZIVRO WATCHES
Email:  contact@zivrowatches.au
Support Hours: 24 Hours

We will do our best to assist you with your shipping enquiry.

ZIVRO WATCHES
Timeless style. Clear rules. Built on trust.